Bike Boxes

• Where can I find VVT bike boxes?

  As of July 2025, VVT bike boxes are available in Tyrol at the following locations: in Sölden at the Postparkplatz (Dorfstrasse 76, in front of MiniM), at Ötztal-Bahnhof station (south and north entrance), in Lienz, Matrei and Jenbach, as well as in Innsbruck at the Hallenbad Olympisches Dorf. 
  The aim of all project partners (ÖBB, VVT and municipalities) is to provide VVT bike boxes at important public transport hubs throughout Tyrol in the medium term.

• How are the bike boxes equipped?

  The lower boxes are equipped with hooks for hanging clothing or a bicycle helmet and, in some cases, with a power connection. You can see on the booking page whether your desired box has a power connection. 
  The upper boxes are operated using a guide rail, making it easy to store the bicycle in the box. E-bikes can also be stored in the bike boxes. If they weigh more than 28 kg, they should be stored in the lower boxes due to their weight. Bicycles weighing up to 18 kg can be comfortably pushed into the upper box. Heavier bicycles weighing up to 28 kg require more force.

• Who can I contact if I have questions or suggestions regarding the VVT bike boxes?

  For questions, problems or suggestions, please contact the VVT Customer Centre by phone at +43 512 561616 or by email at info@vvt.at. 
  Opening hours: Mon–Fri (except public holidays), 07:30–18:00.

• Are the bike boxes accessible without barriers?

  All lower bike boxes are accessible without barriers.

• Is my bicycle automatically insured in the bike box?

  No, your bicycle is not automatically insured while stored in the bike box. Verkehrsverbund Tirol GesmbH is not liable for stolen items or other damage.

Booking & Payment

• How can I rent a bike box with the wegfinder app?

  Select the bicycle on the start screen, find a suitable bike box and reserve it for your desired period. You will then be taken to the booking overview. Click the “Book with payment” button to complete the booking. You can access your booking details at any time via the start screen or your profile (“Tickets & Trips”). 
  If an unauthorized person has gained access to the booking QR code/PIN code, you can request new access details via the booking details in the wegfinder app.

• How much does it cost to use a bike box?

  Bike boxes can be rented for one day, one week or an entire year. For annual rentals, the prices differ between the upper and lower levels, as some of the lower boxes have power connections for e-bikes as well as storage space for clothing and helmets.

  Prices:

  • 1 day: €1.80
  • 1 week: €6.20
  • 1 year: €89.00 (upper level), €99.00 (lower level)
• Can I extend my bike box booking?

  A booking can only be extended for some bike boxes. You can see during the booking process in the wegfinder app whether the bike box you have selected can be extended.
  If an extension is possible, a corresponding button will appear in the booking details under “Tickets & Trips”:

  • annual bookings: from 30 days before the booking ends
  • weekly bookings: from 3 days before the booking ends
  • daily bookings: from 12 hours before the booking ends

  If you want to use the bike box for longer and your booked box cannot be extended, you must make a new booking for the same box.

• What happens if I exceed the booking period and collect my bicycle too late?

  Once your booking period has expired, the bike box can no longer be opened using your access details. In this case, please contact the VVT Customer Centre directly at +43 512 561616. 
  After the booking has expired, the bike box becomes available for booking again. If someone else books the box in the meantime, they will find your bicycle inside and should contact the VVT Customer Centre directly at +43 512 561616.

• Can I cancel my bike box booking in the wegfinder app?

  Daily and weekly bike box bookings can be cancelled free of charge via the wegfinder app, provided the cancellation is made more than 24 hours before the booking starts. The full booking amount will automatically be refunded to the payment method used for the booking. Please note that, depending on your bank, it may take up to two weeks for the money to reach your account. If the cancellation is made less than 24 hours before the booking starts, the full booking amount will be retained as a cancellation fee. 

  Annual bookings and bookings that have already started cannot be cancelled via the app. If you wish to cancel an annual booking, please contact our Customer Service directly. 
  After a successful cancellation, the refund will be processed in accordance with our General Terms and Conditions.

• My payment isn't working. What can I do?

  Your payment may occasionally fail due to temporary issues. Please wait 5–10 minutes and try again. If the problem persists, please contact your payment provider or alternatively send a message to our Customer Service.

Use

• How do I open the bike box?

  To open the bike box, go to the booking details in the wegfinder app and select “Show access codes.” Scan the QR code at the reader of the bike box station to open the door of your booked box. Alternatively, you can enter the box number and PIN code. Make sure to close the door securely again after storing your bicycle. 
  The access details are only valid during the booking period. You can open and close the bike box as often as you like during the booking period using the same access details.

• How big are the bike boxes?

  The door opening on the lower level is approximately 118 cm high and around 83 cm wide (this may vary slightly depending on the type of box). On the upper level, the door opening is approximately 130 cm high and also around 83 cm wide. The bike box is approximately 195 cm deep. 
  Please note the detailed information provided during the booking process, as the size and weight limits may vary slightly depending on the type of parking system installed at the respective station.

  Special conditions: 
  Ötztal: Please note that the door opening on the lower level is 128 cm high and 81 cm wide. On the upper level, the door opening is 116 cm high and 81 cm wide. The box is 190 cm deep. Please note that only bicycles weighing up to 18 kg may be stored in the upper boxes. 
  Sölden: Please note that the door opening is 127 cm high and 80 cm wide. The box is 199 cm deep. 

• How do I store my bicycle in the upper-level bike boxes?

  The upper bike boxes are equipped with a guide rail that can be pulled out and tilted downwards. The bicycle is placed on this rail and then lifted upwards. A special mechanism securely fixes the bicycle in the rail. A gas spring ensures convenient operation and makes lifting easier.
  The bicycle stored in an upper box must not exceed 28 kg. Bicycles weighing up to 18 kg can be pushed into the upper box without difficulty. Heavier bicycles require a little more force.
  Please note the detailed information provided during the booking process, as the size and weight limits may vary slightly depending on the type of parking system installed at the respective location.

  Special conditions
  Ötztal: Please note that the door opening on the lower level is 128 cm high and 81 cm wide. On the upper level, the door opening is 116 cm high and 81 cm wide. The box is 190 cm deep. Please note that only bicycles weighing up to 18 kg may be stored in the upper boxes.
  Sölden: Please note that the door opening is 127 cm high and 80 cm wide. The box is 199 cm deep.

• Can I store my e-bike in the bike boxes?

  E-bikes can of course be stored in the bike boxes. If they weigh more than 18 kg, they should be stored in the lower boxes due to their weight. The size and weight restrictions for each box can be viewed during the booking process.

• Can I charge my e-bike in the bike box?

  E-bike charging facilities are available in the lower bike boxes at some stations. You can see during the booking process whether a box has a charging facility.

• Can I access my bike box at any time throughout the entire booking period?

  You can open and close the bike box at any time throughout the entire booking period. Simply hold your QR code directly in front of the scanner without pressing any button, or enter the number of the selected box and the PIN, for example:

  Box number: 002
  PIN: 1234

  The door of the booked box will open. You can store your bicycle inside and close the box again by pushing the door shut. To collect your bicycle, simply repeat the opening process. Please always make sure to close the bike box securely after removing your bicycle.