Carsharing

Which carsharing providers can I book through the wegfinder app?

With the wegfinder app, you can rent cars from the ÖBB Rail&Drive service. You can find more information about this provider here.

Booking requirements

What are the requirements for using ÖBB Rail&Drive with the wegfinder app?

Before booking a Rail&Drive car for the first time, you must register. As part of the Rail&Drive registration process, you must upload your driving licence through the app for verification and provide a payment method. Please note that registration can take up to five business days. You will be notified by email once the registration has been completed.
How can I add my existing ÖBB Rail&Drive account to the wegfinder app?

It is currently not possible to link an existing Rail&Drive account directly to the wegfinder app. To use ÖBB Rail&Drive through wegfinder, you need to complete a separate registration within the wegfinder app.
The process only takes a few minutes and includes verification of your driving licence and adding a payment method.
Which driving licences are accepted for using ÖBB Rail&Drive in the wegfinder app?

We accept driving licences issued in the European Union (EU), the European Economic Area (EEA) and Switzerland. We also accept international driving licences, provided they are valid in Austria.
How does driving licence verification work in the wegfinder app?

As part of the driving licence verification process, you will be asked to take screenshots of the front and back of your driving licence as well as a video of your face. The process is carried out with our partner Onfido and usually only takes a few minutes. If processing takes longer, you will be notified by email once the verification has been completed.

For security reasons, we regularly re-check driving licences. You can find further information on verification intervals and expiry dates in the “Driving Licence” section of your profile in the wegfinder app

Booking & Rental

How do I book ÖBB Rail&Drive with the wegfinder app?

Select the car directly on the wegfinder app's start screen, tap on a Rail&Drive location and choose the vehicle that suits you.

Rail&Drive reserves the right to make the booking of selected vehicles subject to a minimum period of driving licence ownership. The applicable minimum period can be found in the Rail&Drive price and fee list.
How is the fare for ÖBB Rail&Drive calculated?

The fare consists of a time-based charge and a per-kilometre fee. The per-kilometre fee also includes fuel costs. You can find the current rates here: Price List.

There is no mileage limit; the same per-kilometre rate for the respective vehicle class always applies, regardless of the number of kilometres driven.
Why is €90 charged/reserved at the beginning of my journey in the wegfinder app?

To make sure that you can pay for your journey, we place a temporary hold on your card when the rental starts. The amount varies depending on the partner (for cars, for example, it is currently €90).
This is not a charge but a temporary authorization hold. Once we receive the invoice for the rental, the actual amount is charged. If the invoice amount is higher, a subsequent charge will be made to the same payment method. If the actual amount is lower, the difference will be released again.
How can I extend my rental period using the wegfinder app?

If you would like to extend the rental period for your Rail&Drive car, please contact Rail&Drive Customer Service directly. You can reach the team by phone at +43 5 1778 73 33 or by email at info.railanddrive@oebb.at.
The extension or modification of your booking depends on vehicle availability. Please note that the cancellation conditions of your booking also apply to any changes.
When will I receive my invoice in the wegfinder app?

Billing takes place after the journey has ended. The invoice is generally available in the booking details of your journey no later than 15 minutes after the end of the journey. You will also receive the invoice by email.
To access the booking details of a previous journey, go to “Archive” under “Tickets & Trips.”

Vehicle Use

Where can I report damage or soiling in ÖBB Rail&Drive vehicles?

If the damage has not yet been listed in the damage log in the vehicle logbook, please report it by phone to Customer Service before starting your journey and then record it in the damage log.

Soiling must also be reported by phone before starting your journey. However, please do not enter soiling in the damage log.

If the damage or soiling is so severe that you cannot start your journey, please contact our Customer Service at +43 5 1778 73 33 so that an alternative can be arranged as quickly as possible.
How can I unlock the ÖBB Rail&Drive car?

You can unlock the car directly using the app. Once your booking period has started, open your Rail&Drive booking (directly from the start screen or via Profile - Tickets & Trips), go to the vehicle and select “Unlock car.”

If it takes a little longer to unlock the car, this may be due to a poor internet connection.

You will find the car key in the vehicle's glove compartment. If you experience any problems, contact the ÖBB Rail&Drive hotline at +43 5 1778 73 33.
How can I lock the ÖBB Rail&Drive car?

You can lock the car directly through the app by selecting “End rental.”

If it takes a little longer, this may be due to a poor internet connection. If you experience any problems, contact the ÖBB Rail&Drive hotline at +43 5 1778 73 33.
How do I refuel an ÖBB Rail&Drive vehicle?

If the fuel tank is less than one quarter full when you return the vehicle, please use the fuel card from the vehicle folder to pay for refuelling. You will find the fuel card PIN directly in the app under “Help?” after starting your journey. Please note that the fuel cards are only valid at selected petrol stations: Petrol Station Overview.

Misuse of fuel cards is generally reported. If you nevertheless have to pay in cash, please send a scan of the receipt together with the completed “Cash Payment Receipt”, which you will find in the vehicle folder, to info.railanddrive@oebb.at. The amount paid will then be reimbursed.

If you cannot find the fuel card in your vehicle, please contact the ÖBB Rail&Drive hotline at +43 5 1778 73 33.
How do I charge ÖBB Rail&Drive electric cars?
To charge electric vehicles, use the ÖBB charging card. It is located in the vehicle folder in the glove compartment.
If you need to charge the vehicle during your journey, you can do so at the following stations:
- ÖBB Park & Ride charging stations
- Smatrics charging stations & cooperation partners
- At the following locations - Vienna Westbahnhof, Vienna Central Station, WIPARK Garage Gerhard-Bronner-Straße Vienna and P&R Baden - electric vehicles are equipped with a WIEN ENERGIE charging card.
Electric vehicles are considered properly returned when they have also been connected to the designated power source and the battery is being charged. Please connect the charging cable after the end of your journey (regardless of the vehicle's current charge level) and, if necessary, activate the charging process using the charging card.
Can I drive ÖBB Rail&Drive vehicles abroad?

In principle, you may drive the vehicle in other European countries and Switzerland. Before travelling, please check the country-specific regulations, for example with ÖAMTC, ARBÖ or the Austrian Federal Ministry for European and International Affairs.

All ÖBB Rail&Drive vehicles are equipped with a digital vignette for Austrian motorways. Every vehicle located in Vorarlberg has an annual vignette for Swiss motorways.

You must purchase all other vignettes and any legally required additional equipment yourself. Please check in advance whether fuel cards are accepted when refuelling the vehicle. You must cover charging costs abroad yourself.
What should I do in the event of an accident?

After an accident, theft, fire, damage caused by wildlife or any other damage, you are required to call the police if a third party is involved as an injured party or potential co-contributor to the incident, or if property belonging to someone else - apart from the rental vehicle - has been damaged. In the event of an incident involving a third party, you may only make an admission of liability after obtaining prior approval from ÖBB Rail&Drive.

You are required to report the incident immediately by telephone directly to Rail&Drive at +43 5 1778 73 33 and subsequently provide a detailed written account of all relevant circumstances. If the damage occurs in Austria and you have not been injured, written notification must be provided within two days. If the damage occurs abroad, written notification must be provided within four days.

In the event of an accident that is partially or entirely your fault, ÖBB Rail&Drive is entitled to charge you a handling fee for the costs associated with processing the damage, in the amount of the costs incurred.
You will find an accident report form in the vehicle folder.
Are child seats available in ÖBB Rail&Drive cars?

Unfortunately, ÖBB Rail&Drive does not offer child seats for rental.