Public Transport

• How do I buy public transport tickets in the wegfinder app?

  Search for a route, select the appropriate result and tap “Tickets” to complete your booking.
  You can also purchase public transport passes for your city or region to save money where you travel most frequently. To do so, go to your profile in the top left and select “Public Transport Passes” under “Tickets & Trips.”

• Where can I add my annual pass or other discounts in the wegfinder app?

  Under “Profile - Discounts”, you can add a variety of discounts. Please make sure to carry the relevant proof of eligibility with you whenever you travel. Unfortunately, discounted tickets for the Badner Bahn are not available through the wegfinder app. These tickets can only be purchased directly at the ticket offices and ticket machines operated by Wiener Lokalbahnen.

• How can I add fellow travellers, a bicycle or a pet to my booking in the wegfinder app?

  After selecting your route, you will find a person icon in the top right, before proceeding to payment. Tap it to open additional options. You can add fellow travellers, who will automatically be included in the fare calculation, as well as select whether you are bringing a bicycle or a pet.

  Please note: Bicycle tickets are subject to availability. Some trains have only a limited number of bicycle spaces. If these are already fully booked, unfortunately no additional bicycle ticket can be offered.

• How do I remove fellow travellers in the wegfinder app?

  After selecting your route, you can edit your fellow travellers using the person icon in the top right. To remove a person, select “Remove from travel suggestions.”

• How can I reserve one or more seats in the wegfinder app?

  When selecting a ticket, you can reserve a seat in the booking overview under “Select reservations and upgrades.”

  Infants do not need a ticket and travel free of charge on ÖBB trains and buses. Children under 6 years of age are not assigned their own seat, so no reservation fee is charged. However, you can still reserve a seat for an infant by entering a minimum age of 6 years.

• Is a seat automatically reserved when purchasing a First Class or Business Class ticket?

  Yes. When booking a First Class or Business Class ticket, a seat reservation is optionally included in the fare. We will reserve a specific seat for you and make every effort to accommodate your seating preference.

  Please note: In cases of high occupancy, the actual seat reserved may differ from your preferred seat.

• Where can I find my tickets in the wegfinder app?

  Your purchased tickets will be sent by email to the email address you provided. You can also access them directly in the app, either from the start screen or under “Tickets & Trips” in your profile.

• Can I cancel my ticket or make changes to my booking using the wegfinder app?

  Unfortunately, it is not possible to cancel public transport tickets or make changes to tickets through wegfinder. You will also be informed of this during the booking process. 
  If you would like to cancel or request a refund for an ÖBB ticket, please contact ÖBB directly at 0043 5 1717 or online via the ÖBB refund chatbot and explain your situation.

• How can I hide modes of transport in the wegfinder app that I do not need?

  In the settings, you can edit the transport mode filter and hide bicycles, cars, scooters or other modes of transport that you do not want to see.

• Why can I only see 10 favourite stations in the wegfinder app?

  The 10 favourite stations are automatically sorted and displayed based on their straight-line distance from your current location.